Privacy Policy

Effective Date: 07 Nov 25 Company Name: BP Air Conditioning & Refrigeration Ltd Website: https://www.bpaircon.co.uk Location: Boston, Lincolnshire, United Kingdom

1. Introduction

At BP Air Conditioning & Refrigeration Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services.

2. What Information We Collect

We may collect and process the following types of personal data:

Contact details: Name, email address, phone number
Service-related information: Property type, service requests, installation details
Website usage data: IP address, browser type, pages visited, and interaction data (via cookies)

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotes
Schedule and deliver HVAC services
Improve our website and customer experience
Send updates, offers, or service reminders (only with your consent)

4. Legal Basis for Processing

We process your data under the following lawful bases:

Consent: When you opt in to receive communications
Contract: To fulfil service agreements
Legal obligation: For tax and accounting compliance
Legitimate interests: To improve our services and website functionality

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

Trusted service providers (e.g., payment processors, booking platforms)
Regulatory authorities if required by law

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to processing
Withdraw consent at any time

To exercise these rights, please contact us at info@bpaircon.co.uk.

8. Cookies

Our website uses cookies to enhance user experience and track usage patterns. You can manage your cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

BP Air Conditioning & Refrigeration Ltd Boston, Lincolnshire Email: info@bpaircon.co.uk